0625-251(WOO) - Customer Success Specialist
Job description - CSO
As a remote Customer Success Specialist, you are a part of an amazing customer
success team that helps make the claims process simple for everyone. We’ll rely on you to
actively listen to our customer's needs and provide empathy during high-stress situations.
We are looking for customer support experts who will provide the human connection to our
customers, insurance adjusters, and body shops, all from the comfort of your home office.
You work well under pressure and exhibit a high sense of urgency. You are a go-getter and a
curious investigator who is not afraid of a challenge. You are ready to adapt to any situation
and take complete ownership in finding the best solution. We are looking for top-notch
customer service professionals who thrive in an environment of friendly competition, and are
confident self-starters.
Your Day-to-Day
● Get connected with customers from the comfort of your home.
● Hours of the position: 11:00 am to 7:30 pm (GMT-3).
● High sense of urgency around handling a high volume amount of inbound and outbound
calls in a call center setting.
● Communicate effectively over the phone, email, and text.
● Utilize CRM technology to log all customer interactions.
● Maintain detailed files for documentation.
● Manage challenging customer service situations while maintaining a positive, empathetic,
and consultative approach towards the customer at all times.
● Manage and set expectations for customers around required information, processes, and
deadlines across multiple carriers.
● Meet and strive to exceed individual monthly, quarterly and annual goals in both
production and quality.
Your Qualifications
● Previous experience in a customer service environment.
● Excellent communication (written & verbal) and time-management abilities.
As a remote Customer Success Specialist, you are a part of an amazing customer
success team that helps make the claims process simple for everyone. We’ll rely on you to
actively listen to our customer's needs and provide empathy during high-stress situations.
We are looking for customer support experts who will provide the human connection to our
customers, insurance adjusters, and body shops, all from the comfort of your home office.
You work well under pressure and exhibit a high sense of urgency. You are a go-getter and a
curious investigator who is not afraid of a challenge. You are ready to adapt to any situation
and take complete ownership in finding the best solution. We are looking for top-notch
customer service professionals who thrive in an environment of friendly competition, and are
confident self-starters.
Your Day-to-Day
● Get connected with customers from the comfort of your home.
● Hours of the position: 11:00 am to 7:30 pm (GMT-3).
● High sense of urgency around handling a high volume amount of inbound and outbound
calls in a call center setting.
● Communicate effectively over the phone, email, and text.
● Utilize CRM technology to log all customer interactions.
● Maintain detailed files for documentation.
● Manage challenging customer service situations while maintaining a positive, empathetic,
and consultative approach towards the customer at all times.
● Manage and set expectations for customers around required information, processes, and
deadlines across multiple carriers.
● Meet and strive to exceed individual monthly, quarterly and annual goals in both
production and quality.
Your Qualifications
● Previous experience in a customer service environment.
● Excellent communication (written & verbal) and time-management abilities.