1 Year Customer Service Officer ($2600 to $2800) #NJN

Location: Greenwich Drive (Company transport provided at Woodlands, Serangoon, Kovan, AMK and Tampines)

Working hours:

7am - 4.45pm / 10am - 7.45pm / 11pm - 8.45am (4 weekdays + 1 weekend) - timing rostered by Supervisor

8.30am - 6pm / 2.30pm - 12am (any 5 days/ week as per rostered from Mon - Sun)

Act as the first point of contact for the customers
Make effort to understand both internal and external customer, anticipating customer needs and giving high priority to customer satisfaction via email.
Provide satisfactory explanation to customer and take remedial action where necessary.
Provide pro-active feedback to the customer to ensure that the committed ETA is respected.
Alert superior of recurring service failures so that corrective actions may be taken to avoid future problems.
Other ad hoc duties assigned

Jessica Nguyen Huynh Thanh Truc

CEI Reg. No. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

See also