71-250 Assistant Security Manager

The Assistant Security Manager supports the daily operations and leadership of the Security Department, ensuring the safety and protection of all guests, team members, and property at Ute Mountain Casino Hotel. This role assists in supervising staff, coordinating shift coverage, conducting incident investigations, and ensuring compliance with gaming, tribal, and public safety regulations.

The Assistant Manager provides direct operational support during peak times, assists with scheduling and training, and models a calm, service-oriented approach to guest and team interactions. This position serves as a critical leadership presence, ensuring staff accountability, enforcing procedures, and promoting a safe, respectful environment across the enterprise.

Guest Staff Supervision and Support
Assist in supervising security ambassadors on shift, ensuring duties are completed thoroughly and in alignment with departmental standards. Provide direction, corrective coaching, and logistical support to team members throughout the day.

Emergency and Incident Response
Respond to security, medical, or behavioral incidents in real time. Coordinate response activities, assist first responders, document details thoroughly, and escalate matters appropriately to the Security Manager or Executive Leadership.

Training, Coaching, Discipling, and Performance Monitoring
Support onboarding and ongoing training for ambassadors, focusing on customer service, de-escalation, emergency protocols, and regulatory compliance. Monitor team member performance, identify areas for improvement, and report concerns to management. Assist with counseling and disciplinary actions as identified or assigned.

Patrol and Safety Oversight
Conduct property patrols to ensure security presence is visible and consistent. Check for hazards, access violations, or suspicious activity, and take appropriate action to correct or report issues.

Guest Service and Conflict Resolution
Model calm, respectful, and effective communication when addressing guest concerns or enforcing rules. Prioritize de-escalation, fairness, and professionalism in every interaction.

Administrative Duties
Assist with shift scheduling, documentation, and supply inventory as needed. Prepare incident reports, review ambassador logs, and ensure completion of required reports for internal and regulatory use.

Regulatory and Policy Compliance
Ensure all actions taken by the security team adhere to casino policies, internal controls, and applicable tribal, state, and federal laws. Report any violations or irregularities to the Security Manager and the Director – Security & Surveillance.