Position Summary:

The Case Manager will be responsible for managing client communication, coordinating case activity, obtaining and organizing supporting documentation, and assisting attorneys throughout the life of a case. The ideal candidate possesses strong organizational skills, excellent communication abilities in both English and Arabic, and the ability to manage multiple priorities while delivering outstanding client service.

This is an excellent opportunity to join a growing law firm in a client-focused role.

Compensation: $7.00/hour, negotiable based on experience

Bilingual English & Arabic preferred.

Key Responsibilities

Client Management & Communication:

• Serve as the primary point of contact for clients throughout the lifecycle of their case.
• Conduct detailed client intakes, gather background information, and document case facts accurately.
• Provide regular case updates and respond to client questions and concerns.
• Maintain professional, empathetic, and consistent communication with clients.
• Build strong client relationships while delivering exceptional customer service.

Case Coordination & Documentation:

• Open new cases and ensure all files and documentation are complete, organized, and accurate.
• Request, track, and organize medical records, billing statements, police reports, insurance information, and supporting evidence.
• Monitor client treatment progress and maintain communication with medical providers.
• Maintain accurate case records and documentation.
• Track case deadlines, statutes of limitations, and required filings to ensure timely case progression.

Insurance & Settlement Support:

• Communicate with insurance adjusters regarding claims, coverage information, and documentation requirements.
• Prepare demand packages, including medical summaries, damages calculations, and supporting documentation.
• Assist attorneys with settlement negotiations and preparation of settlement-related documentation.
• Follow up on outstanding records, claims information, and case-related correspondence.

Qualifications

Required:

• Over 3 years of experience in case management, legal support, personal injury, or a related field.
• Strong verbal and written communication skills in English and Arabic.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Experience handling client communications and maintaining professional relationships.
• Ability to work independently while collaborating effectively with attorneys and staff.

Preferred:

• Experience working in a personal injury law firm.
• Experience communicating with medical providers and insurance companies.
• Familiarity with legal case management systems and document management software.
• Proficiency with Microsoft Office Suite (Word, Outlook, Excel).