Account Executive
Make a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning.
As an Account Executive, you will be an integral part of a collaborative team focused on delivering seamless services to our clients and customers. If you are looking for a company that is constantly moving forward in pursuit of successful outcomes, get ready to love it here!
What you’ll be doing:
- Invite Sales Director to facilitate further exploration and potential sales of new services when necessary
- Conduct ongoing needs assessments with customer base to identify areas for partnership
- Consult with customers and develop solutions for challenging business problems
- Renew existing business
- Provide online Employee Orientation Sessions and Supervisory Training
- Understand customer needs, and identify opportunities for up-selling and cross-selling
- Review and develop promotional and awareness tool and strategies
- Update CRM (Salesforce), ensuring accurate customer information
- Manage customer account to contract satisfaction
- Participate in sales presentations as requested
- Attend regular customer meetings
- Deliver Wellness Sessions
- Provide consultation to leaders regarding organizational psychological health & wellness and employee issues
- Prepare, review, analyze and deliver customer reports
- Respond to customer queries and concerns
- Facilitate new customer launches and implementation activities, the distribution of promotion materials, and custom-designed service delivery components when required
What we’re looking for:
- 2-year diploma in Marketing, Business Administration, HR or other relevant discipline
- 2-3 years’ experience in a professional business to business sales and/or account management environment
- Ability to apply critical, analytical thinking and creativity when developing customer-focused solutions
- Excellent verbal, listening and written communication skills; French language skills are an asset
- Strong business acumen and unbridled curiosity
- Strong customer service, problem solving and negotiating skills
- Excellent organizational skills and a strong attention to detail
- Excellent presentation and meeting facilitation skills
- Ability to work independently as well as contribute to team objectives
- Proficient with Microsoft Office, and CRM software (Salesforce)
- Valid driver’s license, access to vehicle, and the ability to travel
As part of our commitment to the health and safety of our patients, staff, clients and community from COVID-19, subject to any accommodation required by applicable human rights legislation, Homewood Health requires that all staff have received all required doses of a COVID-19 vaccine approved by Health Canada.
Why work with us
Homewood Health is Canada’s largest and leading service provider for medically focused, evidence-based treatment of mental health and addiction disorders. Our organizational culture values service excellence, integrity, collaboration and innovation. Our people make a difference!
As an equal opportunity employer, Homewood Health is committed to employment accessibility, diversity, equity and inclusion. For this reason, we encourage applications from members of equity-seeking groups including women, racialized and indigenous communities, persons with disabilities, and persons of all sexual orientations and gender identities/expressions.
Join us at Homewood Health™ and be part of a diverse team helping Canadians live healthier, more productive and fulfilling lives.
This job posting is for an existing vacant position within the organization.