Account Manager

Manage key account relationships across multiple industries and channels for cross-border merchants in the APAC region. Own merchant success and satisfaction, drive growth through share-of-wallet expansion, cross-selling and upselling, build stakeholder relationships, provide payments guidance, coordinate internal projects, and collaborate with the global team.

Responsibilities

• Manage key account relationships across multiple industries and channels for cross-border merchants
• Drive growth through increasing share of wallet, cross-selling and upselling
• Build and sustain relationships with key merchant stakeholders
• Assess, clarify and validate customer needs on an ongoing basis
• Deliver payments expertise, education and guidance to merchants on their payments strategy
• Coordinate internal projects regarding merchants
• Collaborate with colleagues in the global team

Requirements

• At least 4+ years of experience managing enterprise-level clients in a fast-paced and dynamic environment
• Track record of winning share-of-wallet, cross-selling and upselling deals for digital and retail clients
• Understanding of payments is a big plus
• Excellent project management skills with cross-functional teams
• High-energy, hands-on self-starter with commercial edge and entrepreneurial drive
• Passion for creating value in the payments space
• Ability to work in uncertain situations and deal with ambiguity
• Excellent communication and relationship-building skills
• Ability to work seamlessly with a global, multicultural team
• Travel required at approximately 10%