Account Manager

Manage key account relationships across multiple industries and channels for cross-border merchants. Drive growth through share-of-wallet expansion, cross-selling, upselling, merchant insights, and strategic payments guidance while coordinating internal projects and collaborating with a global team.

Responsibilities

• Be fully responsible for the success and satisfaction of merchants
• Drive growth through increasing share of wallet, cross-selling, and upselling
• Build and sustain relationships with key merchant stakeholders
• Assess, clarify, and validate customer needs
• Provide payments expertise, education, and strategic guidance
• Coordinate internal projects regarding merchants
• Collaborate with colleagues across the global Adyen team

Requirements

• At least 6 years of experience managing enterprise-level clients in a fast-paced environment
• Track record of winning share of wallet and cross-selling or upselling deals for digital and retail clients
• Excellent project management skills with cross-functional coordination experience
• High-energy, dynamic, hands-on self-starter with commercial and entrepreneurial drive
• Ability to work in uncertain situations and deal with ambiguity
• Excellent communication and relationship-building skills
• Ability to work seamlessly with a global, multicultural team
• Full professional proficiency in English, Cantonese, and Mandarin