Account Manager
Manage key account relationships across industries and channels for cross-border merchants. Own merchant success and satisfaction, drive share-of-wallet growth, cross-sell and upsell products, build stakeholder relationships, assess customer needs, provide payments guidance, coordinate internal projects, and collaborate with global teams.
Responsibilities
- Be fully responsible for merchant success and satisfaction
- Drive growth through increasing share of wallet, cross-selling, and upselling
- Build and sustain relationships with key merchant stakeholders
- Assess, clarify, and validate customer needs
- Provide expertise, education, and guidance on payments strategy
- Coordinate internal projects related to merchants
- Collaborate with colleagues across the global team
Requirements
- At least 6 years of experience managing enterprise-level B2B clients in a complex environment
- Recent experience working with Chinese merchants over the past 2 years
- Commercial experience in sales or account management, or experience in the payments or financial industry
- Track record of winning share of wallet and closing cross-selling or upselling deals for digital and retail clients
- Confident English for technical conversations and native Mandarin
- Excellent communication and relationship-building skills
- Ability to work with a global, multicultural team
- Ability to travel domestically and internationally
- Full-time position in Shanghai requiring relocation if living outside Shanghai