Account Manager - APAC

You will help develop an account management playbook for APAC, manage commercial and enterprise customers across Southeast Asia and North Asia, drive product adoption, monitor usage, own expansions and renewals, improve customer satisfaction, and track account management KPIs.

Responsibilities

• Develop a scalable account management playbook and framework
• Build and maintain relationships with commercial and enterprise clients
• Drive long-term adoption of multiple products
• Monitor customer usage and product adoption
• Identify improvement and revenue-expansion opportunities
• Own account expansion and renewal
• Measure and improve customer satisfaction and experience
• Track account management KPIs against company goals

Requirements

• 3-7 years of experience in Account Management or Customer Success
• Experience in a fast-paced SaaS organization
• Commercial experience owning renewals and expansion
• Communication skills
• Interpersonal skills
• Ability to build and maintain customer relationships
• Problem-solving skills
• Analytical skills
• English fluency
• Professional-level Mandarin fluency
• Ability to negotiate contracts in Mandarin

Benefits

• Annual professional development stipend
• Annual social travel stipend
• Annual company offsite
• Monthly co-working stipend