Account Manager APAC

Manage a portfolio of APAC private sector accounts, oversee the full post-sale lifecycle from onboarding to renewal and expansion, build trusted stakeholder relationships, and collaborate cross-functionally to turn customer feedback into actionable insights.

Responsibilities

• Drive net retention and expansion across APAC private sector accounts.
• Own renewal and expansion motions from commercial negotiation through close.
• Prepare for customer conversations using account, regulatory, compliance, and expansion context.
• Build trusted relationships with senior and working-level stakeholders.
• Maintain accurate Salesforce pipeline and forecast data.
• Partner with Sales, Customer Success, Product, and Solutions Architecture on customer insights.
• Develop satisfied customers who renew, expand, and advocate for TRM.

Requirements

• 3+ years of experience in Account Management, Customer Success, or post-sale SaaS.
• Experience managing renewals, expansions, and quota-bearing commercial conversations.
• Ability to operate across APAC markets and diverse regulatory environments.
• Familiarity with AML, sanctions, KYC, fraud, risk, or crypto compliance.
• Comfort managing a high-volume book of business and competing priorities.
• Strong customer presence and stakeholder relationship-building skills.
• Clear, direct communication and active listening skills.
• Proficiency with CRM and sales tooling such as Salesforce.
• High autonomy, accountability, adaptability, resilience, and collaboration.