Account Manager
You will be the primary point of contact for clients, building long-term relationships, delivering tailored solutions, and supporting partners in achieving their business goals while collaborating with Product, Compliance, and Operations.
Responsibilities
- Own and manage a portfolio of client accounts while ensuring accurate CRM records.
- Develop understanding of client business models to identify upsell and cross-sell opportunities.
- Build and maintain account plans outlining strategies, success metrics, and risk management.
- Lead client reviews, performance reporting, and strategic planning sessions.
- Monitor account performance, resolve issues, and drive client satisfaction, retention, and revenue growth.
- Enhance account management processes and client communication standards.
- Provide structured client feedback to Product, Compliance, and Operations teams.
Requirements
- 2+ years of experience as a Relationship Manager, Account Manager, or similar client-facing payments professional.
- Experience managing and developing B2B client relationships.
- Strong analytical, problem-solving, presentation, and communication skills.
- Adaptability, client-centric mindset, and relationship-building skills.
- Commercial mindset focused on growth and delivering value.
- Knowledge of crypto processing is an advantage.
- Experience with CRM software such as Salesforce.
- Fluent English; Russian is a plus.
Benefits
- Remote work during EU working hours.
- Strong team of professionals and growth opportunities.
- Effective, data-driven management.
- Comfortable working conditions.