Account Manager, EMEA Public Sector

Own a book of business across public sector customers in EMEA, managing the full post-sale lifecycle from onboarding through renewal and expansion. Build trusted stakeholder relationships, maintain Salesforce pipeline and forecast data, and collaborate with Sales, Product, and Solutions Architecture to turn customer feedback into actionable insights.

Responsibilities

• Drive net retention and expansion across a portfolio of public sector accounts in EMEA.
• Own the full renewal and expansion motion from commercial negotiation through close.
• Research accounts and prepare for customer conversations using account intelligence and customer insights.
• Build trusted relationships with senior and working-level stakeholders.
• Maintain accurate pipeline and forecast data in Salesforce.
• Partner with Sales, Product, and Solutions Architecture to translate customer feedback into actionable insights.

Requirements

• 3+ years of experience in SDR, Account Management, Customer Success, or a post-sale SaaS role.
• Proven quota responsibility for renewals and expansions with end-to-end commercial experience.
• Ability to operate across EMEA markets and build customer relationships.
• Familiarity with AML, sanctions, and KYC or ability to ramp quickly in a regulated industry.
• Experience managing a high-volume book of business with competing priorities.
• Strong customer presence and stakeholder communication skills.
• Disciplined Salesforce pipeline hygiene and forecasting.
• Highly autonomous, accountable, adaptable, and resilient.