Account Manager for Payment Services

The role focuses on merchant acquisition and account management for POS terminals, QR code payments, and e-wallets. The successful candidate will build merchant relationships, negotiate agreements, coordinate with internal teams, support merchants, monitor portfolio performance, and identify growth opportunities.

Responsibilities

• Identify, approach, and onboard new merchants across industries.
• Promote POS terminals, QR code payments, and e-wallet payment services.
• Build and maintain merchant relationships to increase transaction volume, retention, and satisfaction.
• Negotiate merchant discount rates, commercial terms, and service agreements.
• Coordinate with product, technology, and operations teams on merchant onboarding and system integration.
• Serve as the main contact for merchant inquiries, support requests, and escalations.
• Monitor account and portfolio performance, transaction volumes, and growth opportunities.
• Track payments and fintech industry trends, competitor products, and customer needs.

Requirements

• Bachelor's degree in Business or a related field.
• 2–4 years of experience in merchant acquisition, business development, or account management.
• Fintech, banking, payments, or e-commerce experience is preferred.
• Proven record of closing deals and managing high transaction-volume client portfolios.
• Strong communication, presentation, and negotiation skills.
• Customer-centric mindset, goal orientation, and enthusiasm for exceeding KPIs.
• Proactive approach with strong organizational and time-management skills.
• Ability to coordinate with international partners and stakeholders.
• Record of meeting or exceeding performance targets and receiving positive client feedback.