Account Manager
- Develop strong relationships with key customer contacts
- Enhancing customer relationships and ensuring customer loyalty through excellent customer service as well as meeting all client needs appropriate to their business
- Develop, review, and maintain a customer scorecard to address any positive or negative facts about the customer accounts
- Identify customer needs and wants for product, service, and support; design new programs or initiatives that are customer-specific to enhance the profitability of customer and company
- Collaborating with management on sales goals, planning, and forecasting
- Become a subject matter expert on our products, processes, and operations
- Ability to travel occasionally for customer visits, as required
- Manage customer scorecards through collaboration
- Bachelor's Degree in Marketing, Sales, or Communications preferred
- Minimum of 2 years demonstrated success leading customer growth with key accounts
- Outstanding ability to build teamwork and trust across multiple internal stakeholders
- MRP/ERP experience (JD Edwards, SAP, etc.) highly desirable
- Moderate to advanced Excel knowledge
- Excellent organization skills to ensure follow-up both internally and externally