Account Manager - India
Partner with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform. Advise on agent design, personas, conversation flows, tool integrations, and voice customization; guide deployment and scaling across web, mobile, and telephony; analyze performance data and logs; and drive expansion, cross-sell, and durable revenue growth across enterprise accounts.
Responsibilities
- Advise enterprise customers on agent design, personas, conversation flows, tool integrations, and voice customization
- Guide customers in deploying and scaling agents across web, mobile, and telephony
- Integrate agents with existing data sources and systems
- Analyze agent performance data and conversational logs
- Identify friction points and optimization opportunities
- Improve agent accuracy, user experience, and reliability
- Own expansion outcomes across a portfolio of enterprise accounts
- Identify expansion opportunities and drive cross-sell
- Partner with Sales, Engineering, and Account Managers to convert technical success into revenue growth
Requirements
- 5–7 years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in Japan
- Familiarity with building and deploying AI agents
- Experience with API integrations and SDKs
- Experience owning revenue quotas
- Experience identifying, qualifying, and closing cross-sell opportunities
- Strong problem-solving, technical, and analytical skills
- Strong customer communication and relationship-building skills
- Understanding of the Japan market landscape and cultural nuances
- Ability to work independently in a remote or distributed environment
Benefits
- Annual professional development stipend
- Annual social travel stipend
- Annual company offsite
- Monthly co-working stipend