Account Manager - LATAM
Advise enterprise customers on conversational agent design, personas, conversation flows, tool integrations, and voice customization. Guide deployments across web, mobile, and telephony, analyze performance data and logs, identify optimization opportunities, and drive cross-sell and multi-product adoption across an enterprise account portfolio.
Responsibilities
- Advise customers on agent design, personas, conversation flows, integrations, and voice customization
- Guide customers through agent deployment and scaling
- Integrate agents with customer data sources and systems
- Analyze agent performance data and conversational logs
- Identify friction points and optimization opportunities
- Drive cross-sell and multi-product adoption
- Partner with Sales, Engineering, and Customer Success on revenue growth
Requirements
- 5+ years of Customer Success or Account Management experience
- Experience with complex B2B SaaS, developer tools, or AI/ML products
- Experience supporting customers in the Spanish LATAM region
- Fluency in Spanish and English
- Experience building and deploying AI agents
- Experience with API integrations and SDKs
- Experience owning a revenue quota and closing cross-sell opportunities
- Problem-solving, technical, and analytical skills
- Customer communication and relationship-building skills
- Understanding of the LATAM market landscape
Benefits
- Annual professional development stipend
- Annual social travel stipend
- Annual company offsite
- Monthly co-working stipend