User and Infrastructure Success Manager
Manage a portfolio of LayerZero customer accounts, develop account strategies, lead onboarding and education, support product adoption, monitor account health, resolve issues, advocate for users, and engage with Web3 communities.
Responsibilities
- Develop tailored account strategies to drive growth, adoption, and product usage.
- Lead user onboarding and provide guidance on LayerZero offerings.
- Develop and deliver educational resources, workshops, and materials.
- Build relationships with key stakeholders and become a trusted advisor.
- Identify opportunities to increase adoption of LayerZero offerings.
- Facilitate training sessions and provide hands-on user support.
- Monitor user engagement metrics and account health.
- Identify and address potential challenges.
- Serve as the primary point of contact for user inquiries and issues.
- Advocate for user needs internally and collaborate with development teams.
- Participate in Web3 and blockchain communities.
- Represent LayerZero in community forums and events.
Requirements
- 2-5 years of business development and/or account management experience.
- Good understanding of the Web3 industry.
- Technical expertise is a plus.
- Strong problem-solving, organizational, and multitasking skills.
- Understanding of deal tracking, pipeline management, and forecasting.
- Excellent communication and interpersonal skills.
- Proactive, takes initiative, and thrives in fast-paced environments.
- Comfortable with high responsibility and supporting an executive closely.