Account Manager Lead - North America - Enterprise
Lead and coach an Enterprise Account Management team while directly managing priority accounts. Own quota performance, retention, and expansion goals; establish post-sales playbooks; drive renewals, upsells, adoption, and cross-sells; develop executive relationships; and embed AI tools and automation into team workflows.
Responsibilities
- Lead, coach, and develop an Enterprise Account Management team
- Own team quota performance, customer retention, and expansion goals
- Directly manage priority accounts
- Lead complex post-sales and renewal cycles
- Drive adoption and identify expansion opportunities
- Set the Enterprise post-sales playbook and segment structure
- Design playbooks for renewals, upsells, and adoption
- Embed AI agents and automation into workflows
- Build executive-level customer relationships
- Represent customer needs in leadership discussions
Requirements
- 8 or more years of Account Management, Customer Success, or post-sales experience in SaaS
- Meaningful experience with Enterprise accounts
- Experience owning and exceeding revenue targets
- 3 or more years of direct people leadership experience managing senior AMs or CSMs
- Deep AI fluency and experience using AI tools
- Experience achieving renewal, expansion, and NRR goals
- Expertise in post-sales methodologies
- Strategic operational thinking
- Strong analytical and operational skills
- Experience with ElevenLabs, Salesforce, Gong, or Sigma is a bonus
Benefits
- Annual professional development stipend
- Annual social travel stipend
- Annual company offsite
- Monthly co-working stipend