Account Manager - Local Payments

The Account Manager will acquire new merchants, manage existing relationships, negotiate commercial agreements, coordinate onboarding and integrations, support merchant issues, and monitor portfolio performance in the payments and fintech space.

Responsibilities

• Identify, approach, and onboard new merchants to use POS terminals, QR payments, and e-wallets.
• Build and maintain merchant relationships to drive usage, retention, and satisfaction.
• Negotiate merchant discount rates, commercial terms, and service agreements.
• Collaborate with product, technology, and operations teams on onboarding and integration.
• Act as the main point of contact for merchant queries, support, and escalations.
• Monitor account and portfolio performance, transaction volumes, and growth opportunities.
• Track payments-industry trends, competitor offerings, and customer needs.

Requirements

• Bachelor’s degree in Business or a related field.
• 2–4 years of experience in merchant acquisition, business development, or account management, preferably in fintech, banking, payments, or e-commerce.
• Experience closing deals and managing a high-volume portfolio.
• Excellent communication, presentation, and negotiation skills.
• Customer-focused mindset with a strong drive to exceed targets and KPIs.
• Strong organizational and time management abilities; self-starter attitude.
• Ability to coordinate with international partners and stakeholders.
• Track record of meeting or exceeding quotas and receiving positive customer feedback.
• Mandarin Chinese ability is a plus.

Benefits

• Cross-functional collaboration to improve customer experience.
• Opportunities for career advancement in a fast-growing organization expanding beyond APAC.
• Culture that encourages data-backed ideas and meaningful impact.