Account Manager - North America - Enterprise Segment
Own the commercial relationship and customer success across 25 to 50 enterprise accounts, advising customers on AI products and integrations while driving value realization, cross-sell, net revenue retention, and renewals.
Responsibilities
- Own the commercial relationship and customer success across enterprise accounts
- Build executive relationships and success plans
- Advise customers on agent design, voice customization, conversation flows, and integrations
- Use data and logs to identify customer friction
- Own net revenue retention
- Drive product cross-sell
- Lead renewals end to end
- Identify expansion opportunities and customer risks
Requirements
- 5 to 7 years of Account Management or Customer Success experience in B2B SaaS, Developer Tools, or AI/ML products
- Experience owning enterprise revenue, retention, and expansion outcomes
- Ability to run expansion motions without a sales handoff
- Ability to navigate relationships between champions and economic buyers
- Technical familiarity with AI concepts, API integrations, and SDKs
- Ability to use product data to identify health signals and expansion opportunities
- Ability to present to executives, collaborate with engineers, and close with procurement
Benefits
- Annual professional development stipend
- Annual social travel stipend
- Annual company offsite
- Monthly co-working stipend