Account Manager - North America - Mid-Market Segment
Own the commercial relationship and customer success for 50 to 100 mid-market accounts. Build scalable account systems and playbooks, advise customers on AI products and integrations, identify health and expansion signals, own net revenue retention, drive cross-sell, and lead renewals.
Responsibilities
- Own the commercial relationship and customer success across mid-market accounts
- Build systems, playbooks, and account management motions
- Advise customers on agent design, voice customization, conversation flows, and integrations
- Use data and logs to identify customer friction
- Own net revenue retention
- Drive product cross-sell
- Lead renewals end to end
- Segment accounts by expansion potential
- Build business cases for economic buyers
Requirements
- 3 to 5 years of Account Management or Customer Success experience in B2B SaaS, Developer Tools, or AI/ML
- Track record of owning quota, renewals, and expansion outcomes
- Ability to segment accounts by expansion potential
- Ability to build business cases for economic buyers
- Technical familiarity with AI concepts, API integrations, and SDKs
- Ability to use product data to identify health signals and expansion opportunities
- Ability to communicate with founders, technical leads, and procurement teams
Benefits
- Annual professional development stipend
- Annual social travel stipend
- Annual company offsite
- Monthly co-working stipend