Account Manager - North America - Strategic Segment
Own the full commercial relationship and customer success for 5 to 15 strategic enterprise accounts. Build executive partnerships and success plans, advise customers on agent design and integrations, drive adoption and cross-sell, monitor account health, own net revenue retention, and lead renewals.
Responsibilities
- Own commercial relationships and customer success across 5 to 15 strategic accounts
- Build executive partnerships and multi-stakeholder relationships
- Develop long-term customer success plans
- Advise customers on agent design, voice customization, conversation flows, and integrations
- Use data and logs to identify customer friction
- Drive net revenue retention and product cross-sell
- Lead renewals end to end
Requirements
- 7 or more years of Customer Success, Strategic Account Management, or Enterprise Partnerships experience in B2B SaaS, Developer Tools, or AI/ML products
- 3 to 5 years in a senior or strategic role with a track record of personally driven outcomes
- Experience managing large, complex enterprise accounts
- Experience running full-cycle expansion motions across multi-stakeholder deals
- C-suite relationship-building experience
- Strong technical aptitude and familiarity with AI concepts, API integrations, and SDKs
Benefits
- Annual professional development stipend
- Annual social travel stipend
- Annual company offsite
- Monthly co-working stipend
- 70% base and 30% variable OTE structure with quarterly variable compensation
- Accelerators for above-target NRR performance