Account Manager – Renewal & Expansion (Web3/Fintech)
Manage and grow relationships with institutional clients across crypto, fintech, and payments while supporting onboarding, product adoption, troubleshooting, feedback collection, account health, and expansion opportunities.
Responsibilities
- Manage and grow relationships with institutional clients across crypto, fintech, and payments.
- Support onboarding and ongoing engagement to ensure product adoption and customer success.
- Identify account expansion opportunities, including upsells and cross-product adoption.
- Serve as the first point of contact for client questions and coordinate issue resolution with product and engineering teams.
- Help clients debug product usage, interpret data outputs, and integrate and operate tools.
- Gather structured client feedback and relay insights to product and leadership teams.
- Monitor account health and proactively engage clients to maintain strong relationships.
- Coordinate with product, engineering, and sales teams to address client needs and deliver solutions.
- Represent the organization professionally in client conversations and industry settings.
Requirements
- 3+ years of experience in account management, partnerships, customer success, or client-facing roles in fintech or web3.
- Familiarity with stablecoins or crypto-native financial infrastructure.
- Comfort working with APIs, data outputs, or technical teams to troubleshoot client issues.
- Strong communication and relationship-building skills.
- Ability to translate technical products into clear conversations with clients.
- Ability to work in a fast-paced startup environment.
Benefits
- Performance incentives
- Equity aligned with long-term growth
- High ownership and direct exposure to leadership
- Remote-first work with a global team
- Health and sports benefits
- Yearly international team off-sites