Account Manager SMB
Manage a portfolio of small-business merchants, helping them adopt the right tools and achieve measurable growth through trusted relationships, proactive outreach, merchant advocacy, and collaboration with Sales, Product, and Support.
Responsibilities
- Own, retain, and grow a portfolio of SMB merchants through tailored adoption of Square tools.
- Advocate for merchant needs and surface insights that shape products.
- Build trusted relationships with top merchants and maintain consultative connections across the wider portfolio.
- Drive expansion through product adoption, upselling, and value-based recommendations.
- Balance proactive outreach, retention activities, and growth opportunities.
- Collaborate with Sales, Product, and Support to deliver tailored merchant solutions.
- Own outcome-based growth and retention goals for the portfolio.
Requirements
- 3+ years of experience in account management, sales, or consultative roles.
- Consultative, customer-first approach and ability to advocate for client needs.
- Organisational and time-management skills for high-volume outreach and follow-up.
- Excellent communication skills and ability to simplify complex ideas.
- Commercial acumen and understanding of small-business drivers.
- Track record of delivering measurable outcomes, driving adoption, and acting as a trusted advisor.
Benefits
- Remote work
- Medical insurance
- Flexible time off
- Retirement savings plans
- Modern family planning