Account Manager - SMB

Manage and grow relationships with high-growth SMB customers as the primary point of contact across integration, launch, scaling, adoption, product expansion, and account management.

Responsibilities

• Own the overall relationship with a portfolio of SMB customers
• Build relationships with C-suite and Product teams to retain and grow revenue
• Own revenue targets, identify and close upsell opportunities, and lead contract renewal negotiations
• Help customers integrate and launch on Plaid
• Solve complex customer challenges through creative problem solving and cross-functional collaboration

Requirements

• 2-4 years of demonstrated relationship management and sales experience
• Customer empathy and commitment to customer success
• Ability to learn and understand Plaid APIs
• Familiarity with financial services and technical products
• Ability to build long-lasting relationships
• Strong sales, negotiation, and value-selling experience
• Executive-level written and verbal communication skills
• Relationship-building skills
• Retention and termination-save tactics

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)