Account Operations Manager

About Us
We are a fast-growing and leading company in the AI Voice space for the iGaming industry. We replace inefficient manual processes with scalable, reliable, and high-performance AI technology. Our solutions are already used by 20+ brands across 8+ geographies.
We are well-funded, ambitious, and building a team of top professionals.
We're looking for an Account Operations Manager to keep the infrastructure behind our campaigns running day to day. You'll manage voice platform and Telegram accounts, work with telephony and SMS vendors, onboard clients into our internal platform, and run the daily health check across all active campaigns.

Responsibilities
Manage voice platform accounts: creating new ones, configuration, and topping up balances
Generate and monitor Telegram accounts used in outreach campaigns
Communicate with telephony and SMS vendors: onboarding new providers, resolving issues with existing ones
Perform data operations in the company's internal operations platform
Onboard clients: create client profiles in the platform and hand requirements over to the internal team
Run the daily morning campaign check against a fixed checklist: compare metrics with acceptable thresholds, verify client base uploads, confirm campaigns are running and haven't stalled, update campaign statuses in the project management system
Escalate any deviation to the responsible manager immediately

Requirements (Must-have)
Accuracy with data — you move values between systems without errors and re-check yourself after entering them; you understand that one typo equals a broken campaign
Execution discipline — you run the daily checklist yourself, at the same time every day, with no reminders and no skipped items
Ability to compare actuals against a standard — you look at a set of numbers and thresholds and immediately see what's out of range
Escalation reflex, not self-treatment — spotted a deviation, passed it on right away: no digging into it alone, no sitting on it until end of day, no fear of delivering bad news
Written communication as your main working tool — you phrase a request briefly and clearly, run several messenger conversations in parallel, and don't lose threads
Persistence until resolution — with vendors: getting a new one connected, getting an answer out of an existing one; "they didn't reply" is not where you stop
Learning speed — you pick up an unfamiliar interface and process from documentation plus one walkthrough, then work independently
English B1 (written)

What we offer
Fully remote work format and flexible working hours.
Competitive salary pegged to USD.
24 days of paid vacation (sick leave, national, religious, and company holidays).
A friendly communication culture and transparent processes.
Dynamic work environment.
Opportunities for professional development and career growth.
No micromanagement — just trust, ownership, and freedom to experiment.