Administrative cum Customer Service Executive

Company Overview

Yamaichi Electronics Co, Ltd, established in 1956 and listed on the Tokyo Stock Exchange, leads in manufacturing IC sockets and connectors. Yamaichi Electronics Singapore Pte Ltd, its fully owned subsidiary since 1987, supports customers with a global network and expert service.

Job Summary

Support the sales team by delivering professional customer service and managing administrative tasks to ensure smooth office operations and effective communication with customers, suppliers, and internal teams.

Responsibilities

• Deliver prompt and professional customer service support to the sales team to enhance client satisfaction
• Perform accurate data entry, filing, document preparation, and record management to maintain organized office operations
• Prepare detailed invoices, purchase orders, and other administrative documents to support sales and procurement processes
• Coordinate appointments, meetings, and delivery schedules to ensure timely and efficient operations
• Maintain accurate and up-to-date customer and company records for reliable information access
• Liaise effectively with customers, suppliers, and internal departments to facilitate smooth workflow and resolve issues
• Monitor office supplies inventory and coordinate procurement to prevent shortages and support daily activities
• Provide first-level IT support by coordinating with external IT vendors to resolve technical issues promptly
• Execute additional duties assigned by management to support overall business needs

Preferred competencies and qualifications

• Diploma, Higher NITEC, NITEC, or equivalent qualification
• 1–3 years of relevant experience in administration and customer service
• Positive attitude and willingness to learn, including fresh graduates
• Good verbal and written communication skills to interact clearly with stakeholders
• Proficient in Microsoft Office applications (Word, Excel, Outlook) to perform administrative tasks efficiently
• Basic knowledge of Windows operating systems, computer hardware, networking, and printers to support IT troubleshooting
• Ability to work independently and collaboratively within a team environment
• Strong organizational, multitasking, and problem-solving skills to manage multiple responsibilities effectively
• Customer-focused with a positive and professional attitude to maintain high service standards