Administrative Special Services Staff III - Exempt (Rental Program Manager)

1. Revamping the process for City safety inspections of rental housing units
   1. Implementing a new 15-point inspection focused on the most common and serious safety issues and creating procedures that ensure clear inspection standards and consistent application of them
   2. Ensuring a simple, smooth customer experience for landlords seeking inspections by designing the customer service portal, outgoing communications, etc.
   3. Analyzing the expected volume and types of inspections to accurately set program fees and ensure sufficient capacity to process applications
2. Increasing the effectiveness of the City’s enforcement efforts against non-compliant properties
   1. Working across City departments to establish policies for escalating sanctions on non-compliant properties, identifying high-priority enforcement targets, and monitoring efforts to ensure enforcement translates into greater compliance
3. Reaching landlords and tenants with information on the revamp – and effectively drawing landlords into the City’s rental oversight system
   1. Developing clear, simple materials that explain the new procedures and an effective plan for presenting, distributing, and communicating them to stakeholders
   2. Developing an effective plan to identify homes likely being used as un-registered rentals, persuade them to become compliant, and monitor progress

• Exceptional project management
• Effectively moving projects forward within a large and complex organization
• Simplifying processes and clearly communicating them to the public
• Prioritizing City efforts across a large number of properties to drive progress quickly
• Monitoring and interpreting data and using metrics to measure and accelerate progress

• Assists with the implementation of divisional goals, initiatives and plans.
• Develops and implements initiatives to improve work processes.
• Drives process improvement initiatives, including automation, on the processes/tools used to increase the capability and efficiency of reporting efforts.
• Manages project development and execution from inception to closure.
• Analyzes data from a variety of database sources and formats for research, systems, and report design.
• Presents results of analyses concisely and effectively to ensure adoption.
• Provides recommendations for improving business results, operational efficiencies, and system experiences through in-depth analysis.
• Tracks and reports project milestones and status reports to project sponsors.

Education

Bachelor's degree with a major in project management, public policy, business, management, data analysis, organizational development, or a related field.

Advanced levels of responsibility and five to ten (5 – 10) years of project management or process improvement experience.

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