After Sales Manager / Senior Manager

Lead and develop the after-sales service organization supporting mining hardware and software solutions, overseeing customer support, RMA and repair services, field service activities, service delivery performance, technical issue resolution, operational excellence, customer satisfaction, and team development.

Responsibilities

• Lead the after-sales service strategy for mining hardware and software solutions.
• Oversee installation follow-ups, performance optimization, and preventive maintenance for mining rigs.
• Collaborate with engineering teams to troubleshoot hardware and software issues, including firmware and cooling-system optimization.
• Develop and maintain a knowledge base of best practices for mining efficiency, energy optimization, and equipment longevity.
• Build client relationships through performance reviews, operational audits, and proactive recommendations.
• Track and analyze service metrics including uptime, hash rate performance, and energy consumption.
• Train and mentor the after-sales support team.

Requirements

• Bachelor's degree in Engineering, Business, Operations Management, or a related field.
• 8+ years of experience in after-sales service, customer support operations, technical service, or service delivery management.
• Experience leading service teams in hardware, technology, data center, telecommunications, semiconductor, or mining equipment environments.
• Strong leadership, stakeholder management, and operational excellence skills.
• Experience managing customer escalations and service performance at an organizational level.
• Strong interpersonal and correspondence skills.
• Analytical and proactive problem-solving approach.
• Experience coordinating concurrent technical audits and urgent priorities.

Benefits

• Culture valuing authenticity and diversity of thoughts and backgrounds.
• Inclusive environment with open workspaces and startup spirit.
• Opportunity to network with industrial pioneers and enthusiasts.
• Ability to contribute directly to the digital asset industry's future.
• Involvement in new projects and process or system development.
• Personal accountability, autonomy, growth, and learning opportunities.
• Welfare benefits and development opportunities including training and mentoring.