After Sales Specialist
About Us
MiCROTEC is a high-tech company and global leader in wood scanning solutions. Founded in 1980 and headquartered in Bressanone, Italy, MiCROTEC has offices in Sweden, Germany, Finland, Canada, and the United States. We partner with some of the world’s largest sawmills and wood processing companies to help optimize production, improve product value, and support more sustainable wood utilization.
Our team is driven by innovation and a passion for advancing the wood processing industry through cutting-edge technologies including CT (Computed Tomography), X-ray, visual scanning, deep learning, artificial intelligence, and stereoscopic imaging.
As the world’s leading provider of wood scanning solutions, we offer meaningful opportunities for professional growth and development within a collaborative, global organization. Our core values — Customer Success, Innovation, Trust, Collaboration, and Passion for Excellence — guide everything we do. If those values resonate with you, we invite you to become part of our team.
Job Summary
The After Sales Specialist is responsible for supporting existing customers through hardware and software upgrades that enhance their installed MiCROTEC systems. This role works closely with engineering, Account Managers, and OEM partners to assess customer needs, develop upgrade proposals, process orders, and keep key business systems up to date.
Key Responsibilities
Customer Support & Sales Operations
- Gather and confirm customer requirements for hardware and software upgrades.
- Work with technical teams to determine pricing and cost factors for each upgrade.
- Prepare and present upgrade proposals to customers, coordinating with Account Managers and OEM partners as needed.
- Process and release accurate orders for all after-sales projects.
Systems & Documentation Management
- Keep ERP, CRM, Project Master List, Offer List, and customer quote records current and accurate.
- Ensure accurate tracking and documentation of all after-sales activities.
Cross-Team Collaboration & Expertise
- Act as a go-to resource for internal teams on after-sales processes, project details, and the right points of contact.
- Help colleagues navigate workflows, locate project numbers, and follow established best practices.