Air Freight Customer Service Officer (East / 5.5 days shift work) [EL]
- Coordinate flight bookings with airlines for shipment arrangements
- Arrange shipments with customers and external contractors
- Maintain strong relationships with internal teams and external stakeholders
- Respond to customer enquiries promptly and professionally
- Collaborate closely with operations team to fulfil customer requirements
- Ensure adherence to customer Standard Operating Procedures (SOPs)
- Update shipment data accurately in the system
- Liaise with customers, warehouse teams, carriers and customs on shipment requirements
- Monitor shipment status and provide timely updates to customers
- Track shipment progress to support month-end operational targets
- Coordinate with billing team to close jobs and process invoicing
- Manage supplier invoice discrepancies and resolve disputes
- Lead issue resolution and ensure service recovery when required
- Identify and implement improvements to enhance team service capabilities
- Perform other ad-hoc duties assigned by Supervisor or Manager
*Working Hours: 5.5 days shift work
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