Airfreight Forwarding Customer Service (Import / Export)

Basic Salary: Up to $4,000
Location: 40 Alps Avenue, Singapore 498781
Working Hours: Mon–Fri, 9:00am–6:30pm | Alternate Sat, 9:00am–1:00pm
Employment Type: Permanent
Benefits: AWS + Variable Bonus

Responsibilities

• Manage end-to-end airfreight import and export shipments, including booking, documentation, customs clearance, billing, and shipment closure.
• Act as the main point of contact for customers, providing shipment updates and resolving operational issues.
• Coordinate with airlines, ground handlers, trucking partners, customs, and internal teams to ensure smooth shipment execution.
• Ensure compliance with SLAs, KPIs, regulatory requirements, and internal procedures.
• Handle complex or high-value shipments and resolve delays, documentation discrepancies, and customs issues.
• Maintain accurate shipment records, reports, and regulatory documentation.
• Identify process improvements to enhance operational efficiency and customer service.
• Guide junior customer service staff on airfreight procedures and documentation.
• Escalate unresolved operational or customer issues to management when necessary.

Requirements

• Minimum Diploma qualification.
• At least 5 years of relevant airfreight / freight forwarding experience.
• Proficient in CargoWise.

Singaporean Only

Only shortlisted candidates would be notified

MTC Consulting Pte Ltd | 15C7752
EA. Registration No.: R22111807 | Yap Teng Hui