ALTERNANCE - Data Analyst Relations Clients - H/F
Summary
Data analyst apprentice supporting customer relations operations at TotalEnergies by analyzing contact-center and CRM data, building dashboards and KPI reports, and spotting trends and service issues to guide decisions.
- Analyze operational data
- Build dashboards and KPI reports
- Collect data from contact centers
- Consolidate data from CRM tools
- Detect malfunctions and improvement opportunities
- Identify trends and service issues
- Support decision-making with analyses
Perks/Benefits:
- Apprenticeship Program
- Equal opportunity employment
- Individual coaching
- Mentorship