Animal Pharmacy Customer Service Call Center Agent - Remote after Training!!
At Wedgewood Pharmacy, we are dedicated to improving the lives of animals through customized medication and compassionate care. Every role in our organization contributes to helping pets live healthier, happier lives. We are a team driven by purpose, quality, and a shared commitment to animal health.
WE ARE HIRING FOR OUR NEXT CLASS STARTING ON September 8, 2026!!!
Must be within a commutable distance from Swedesboro, NJ
Great Care, Delivered™ is not just a promise; it’s a commitment we make to our customers! If you have a passion for helping animals and a love for serving others, we want YOU to join our Customer Care Team and help us fulfill that promise!
Are you excited to kickstart or continue your Customer Service career in a vibrant call center environment while making a real difference for animals? Perhaps you’re a vet tech seeking better pay and amazing advancement opportunities that allow you to keep helping our furry friends?
Wedgewood Pharmacy is the perfect place for you! As the nation’s largest and most trusted provider of compounded veterinary medications, we’re looking for enthusiastic individuals to join our mission!
Our Customer Care Specialists can start at an impressive $19.25 an hour, plus bonuses and incentives! This position offers the fantastic flexibility to work schedules that suit your lifestyle.
When will you work?
- New-hire education includes a thrilling six weeks of paid in-classroom training at our Swedesboro, New Jersey, campus. You’ll explore our state-of-the-art laboratories and impressive shipping and warehousing operations while being trained to become a Customer Care Specialist and a registered New Jersey Pharmacy Technician.
- This position is remote after training, except for meetings. You must meet metrics.
- Regular work schedule will be: Monday through Friday, 11:30 AM - 8:00 PM EST | One Saturday, 9:00 AM - 5:00 PM per month and one extra Saturday per quarter.
- We will provide the computer equipment for you to be able to work from home.
- All Customer Care employees participate in regular shift bids, allowing work schedules to be awarded based on tenure and performance. This means everyone has the chance to compete for and secure their ideal schedule!
What you’ll do:
- Deliver exceptional customer service with kindness, empathy, understanding, and patience!
- Efficiently navigate patient and prescriber profiles across multiple systems.
- Adapt swiftly to each customer interaction, whether inbound, outbound, or written, through email, phone, SMS, chat, and mailed prescriptions.
- Work independently and collaborate with team members!
- Engage with team members across pharmacy and fulfillment facilities.
- Answer high-volume calls - over 60 per day.
- Be able to work uninterrupted, with 90% of your day assisting customers.
Who you are:
- Possess or be able to acquire a New Jersey Pharmacy Technician License. (we train you)
- Experienced in data entry and multitasking
- Experienced in handling high-volume inbound calls - 60 or more a day
- Demonstrates strong attention to detail and a commitment to following procedures.
- An effective and persuasive communicator
- Computer-savvy, effortlessly navigating the internet!
- Basic calculations come easily to you.
- A high school graduate or equivalent required
- Live within a commutable distance to Swedesboro, NJ
Automatic Bonus Points:
- You bring prior call center or high-volume customer service experience!
- You’re comfortable working with various software packages.
- You can speak Spanish - bilingual candidates are a plus!
What’s in it for you:
- A comprehensive benefits package that includes health, dental, and flexible spending accounts!
- A 401(k) retirement plan with a generous company contribution to help you save for the future!
- Company-paid life and disability insurance!
- Access to voluntary insurance options!
- A generous paid time off program that increases every year!
- Tuition reimbursement to support your educational goals!
- Growth opportunities – we believe in promoting from within through our internal job posting program!
#hp
Why We Do What We Do
At Wedgewood Pharmacy, your work has purpose. Every prescription you help prepare, support, or deliver contributes to improving the health and well-being of animals. We are passionate about what we do and proud to build a workplace where people feel supported, included, and valued.
Our Commitment to Inclusion
Wedgewood Pharmacy is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where everyone can thrive.
As published by greenhouse
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