Animal Support Officer (Part Time)

Animal Support Officer

Join Our Animal Welfare Team

We are looking for friendly, responsible and service-oriented individuals to join our animal welfare team as an Animal Support Officer.

The Animal Support Officer plays an important role in supporting the SPCA’s 24-hour rescue operations. You will be a key point of contact for members of the public, handling emergency and non-emergency calls, assisting visitors at reception, coordinating animal welfare cases and supporting the smooth operation of our rescue services.

Working Hours: 5.00 pm to 10.00 pm, four days per week
The role requires working on weekends and public holidays as part of the scheduled shifts.

Join our team and make a meaningful difference in the lives of animals and the community.

Job Responsibilities:

• Handle the SPCA’s 24-hour emergency hotline, screening and responding to emergency and non-emergency calls and enquiries.
• Attend to members of the public at reception and provide professional and friendly assistance in person and over the telephone.
• Screen and assess a high volume of enquiries, including animal rescue cases, cruelty cases, surrenders, animal claims and other animal-related matters.
• Assess and prioritise rescue cases according to the level of risk and urgency, based on established guidelines.
• Mobilise Animal Rescue Officers to attend to cases requiring assistance.
• Arrange and manage clinic bookings for animals requiring veterinary attention, ensuring appointments are scheduled promptly based on the urgency of each case.
• Monitor the SPCA’s WhatsApp account, identify relevant cases and ensure that cases are properly logged and followed up.
• Escalate urgent or important cases and emergencies to the HOD, Operations, where appropriate.
• Provide administrative support to other departments, including disseminating information and transferring calls.
• Process basic transactions such as adoption and surrender fees, donations and merchandise sales.
• Support general facilities management by ensuring all access doors are properly closed and secured after office hours.
• Maintain accurate records and ensure relevant information is communicated promptly to the appropriate teams.
• Uphold a high standard of customer service and service delivery at all times.
• Perform other ad-hoc duties as assigned.

Job Requirements:

• Minimum GCE “N” Level or equivalent.
• At least 1 year of experience in reception, customer service, administration, call handling, veterinary clinics or animal welfare will be an advantage.
• Basic computer and administrative skills.
• Friendly, professional and confident when interacting with members of the public, both in person and over the telephone.
• Comfortable handling animals and working in an animal welfare environment.
• Responsible, reliable and able to work independently
• Retirees are welcome to apply.

Interested candidates are invited to send your resume, cover letter and expected salary to [email protected].

We regret that only short-listed applicants will be notified.