Application Support Analyst (Tier II) - U.S. Citizenship Required
ZenPoint Solutions LLC (“ZenPoint Solutions”) is a rapidly expanding Information Technology (IT) services company in the federal sector. We foster a thriving, ambitious work environment that prioritizes employee well-being and a positive company culture. We invite you to join our team and help us shape a dynamic future as we deliver innovative solutions to address the nation's most critical IT missions.
Clearance Requirement: Candidates must have an active Secret clearance at the time of application
Work Location: Washington, D.C., onsite
Position Overview: ZenPoint Solutions is seeking several Application Support Analysts (Tier II), who will be responsible for the legacy application operations within the hybrid VPC and global network infrastructure for a federal government customer. This role manages over 200 legacy applications and products, including existing and new products and applications introduced during this effort.
This position is contingent upon successful award of a government contract and subsequent government approval.
Key Responsibilities:
- Oversee application user management to provide and maintain access.
- Support installation and deployment of customer legacy and new applications, including troubleshooting, diagnosis, evaluation, maintenance, availability, and performance monitoring.
- Anticipate implementing self-learning and self-healing corrective actions to enhance application reliability and minimize operation downtime during critical, scheduled, and unscheduled maintenance by expediting deployment of approved changes/fixes or updates.
- Conduct routine application maintenance and provide emergency system support and emergency changes, updates to application, patches, and deployments, ensuring minimal user disruption and implementing Development and Operations (DevOps) practices.
- Manage, monitor, install, remove, obtain, and renew application certifications as required in collaboration with Tier III teams to ensure application readiness for Authority to Operate (ATO).