Application Support Engineer

Job Responsibilities

• Gather, analyse and document users’ requirements.
• Analyse data, system logs and provide feedback to Product Manager for product improvements.
• Troubleshoot issues and perform timely recovery during incident.
• Act as a Point of Contact for Business-As-Usual service management, familiar with the unique business processes and needs of the customer(s).
• Track and facilitate the resolution of tickets to ensure that Key Performance Indicator’s established in Service Level Agreements (SLA) with customers are met.
• Submits Incident/RCA Report, working with Product Teams to perform root cause analysis to identify repeating patterns and propose measures to prevent recurrences.

Job Requirements

• Diploma/Degree in Information Technology IT/Telecommunication/Computer Science or equivalent.
• Good communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical users.
• Openness to learn and adapt to new technologies and software applications.
• Strong attention to detail and a proactive attitude towards problem-solving.
• Passion for technology and a desire to grow and develop in the field of application support.