Application Support with Dutch and English
• A person who has IT helpdesk background and knowledge of ticketing tools, ideally ITSM.
• The support agent needs to have fluent Dutch + English (BOTH LANGUAGES ARE MUST HAVE)
• When we say fluent, we mean C2 level or native. C1 might be acceptable in some cases but below that level, candidate will be rejected.
• The person needs to have analytical skills, willingness to help customers, and troubleshooting skills.
• This is a people’s job with most of the time direct contact with our customers, which means that candidate should not be afraid of working within an environment with challenges and pressure. Candidate should also have strong soft skills to be able to de-escalate situation quickly.
• The support agent needs to have fluent Dutch + English (BOTH LANGUAGES ARE MUST HAVE)
• When we say fluent, we mean C2 level or native. C1 might be acceptable in some cases but below that level, candidate will be rejected.
• The person needs to have analytical skills, willingness to help customers, and troubleshooting skills.
• This is a people’s job with most of the time direct contact with our customers, which means that candidate should not be afraid of working within an environment with challenges and pressure. Candidate should also have strong soft skills to be able to de-escalate situation quickly.