Applications Support Specialist / Salesforce Specialist (Hybrid/ Day Shift)

About Shore360:

Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies, handling recruitment, HR, IT, and office facilities so clients can focus on core business, offering transparent pricing, dedicated teams, and flexible setups.

Role purpose

We are seeking an experienced Tier 2 Salesforce Administrator to provide day-to-day technical and functional support across our business.

This is a hands-on support role requiring strong troubleshooting capability, sound Salesforce administration experience and the confidence to work directly with users across multiple countries and time zones.

Tier 2 capability required

The successful candidate should be able to independently:

• Troubleshoot user access and permission issues.

• Review and update standard Salesforce configurations.

• Investigate Flow failures and automation errors.

• Analyse data and complete controlled bulk updates.

• Create meaningful operational and management reporting.

• Translate a business issue into a clear Salesforce requirement.

• Test solutions and confirm that the underlying issue has been resolved.

• Explain technical issues clearly to non-technical users.

• Distinguish between a training issue, data issue, configuration issue and development requirement.

Experience and qualifications

• At least two to four years' experience in Tier 2 Salesforce support.

• Experience with reports, dashboards, Flows, validation rules and data management.

• Experience supporting a ticket-based service environment.

• Experience with sandbox testing and release-management processes is desirable.

• Strong Office 365 / Excel capability

Personal attributes

• High attention to detail and data accuracy.

• Able to manage priorities and work independently.

• Comfortable asking questions and challenging unclear requirements.

• Strong written and verbal English communication.

• Customer-focused, responsive and solutions-oriented.

• Willing to take ownership of issues through to resolution.

• Able to work collaboratively with an Australian-based team and support global stakeholders.

ShoreXtra Perks

• Attendance Bonus –Get a chance to win ₱5,000 every pay run through a perfect attendance incentive draw.
• Fixed Weekends Off – Enjoy a guaranteed work-life balance with Saturdays and Sundays off
• Join our Social Passion Clubs to connect with like-minded peers and bring your whole self to work every day
• Photography Club, Dance Club, Fitness Club, Book Club, Music Club
• Engaging Monthly Events – Experience a vibrant culture with regular team activities and celebrations with amazing prizes and rewards
• Bronze Referral Incentives – Get rewarded for bringing top talent to the team via our referral program.
• Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, OT, and Premium Pays

Work Set Up:

• Hybrid
• Monday - Friday, 7:00AM - 4:00PM