Assistant Branch Manager (5859)
Longview Bank - Tuscola Branch
Title: Assistant Branch Manager
Status: Full-Time, Hourly, Non-Exempt
Schedule: 40 hours per week M-F
Benefits: Health, Dental, Vision, Life Insurance; 401(k) Match; Vacation, Sick, and Personal Time; Flexible work schedule; Training and development; free logo apparel; and more.
The Assistant Branch Manager supports the overall management of branch operations, team performance, and customer experience. This role assists in driving revenue growth, deepening customer relationships, and ensuring operational efficiency, compliance, and service excellence. The Assistant Branch Manager also provides leadership to branch staff and serves in the Branch Manager’s absence.
Primary Duties:
- Deliver and promote exceptional customer service by handling inquiries, resolving issues, and supporting relationship-building efforts
- Open and service consumer and business accounts, ensuring accuracy, compliance, and alignment with customer needs
- Support branch performance by identifying opportunities to grow relationships, cross-sell products, and contribute to promotional initiatives
- Assist in supervising daily branch operations, including teller functions, account services, ATM and night depository processing, and workflow coordination
- Provide leadership and support to branch staff through training, coaching, scheduling, and performance oversight
- Serve as acting Branch Manager in their absence, ensuring continuity of operations and decision-making
- Maintain operational controls, including dual control of the vault, cash oversight, transaction approvals, overdraft review, and adherence to internal procedures
- Oversee safe deposit box operations and support document processing, scanning, and record maintenance