Assistant Centre Manager

Report directly to the Centre Manager.

· Direct responsibility for the daycare centre as a business unit with an understanding of P&L.

· Actively drive sales volume through quick follow-ups with potential clients.

· Provide accurate information to clients on policies, procedures and service.

· Strong case resolution skills to resolve client feedback and complaints on promised action sand that client needs are addressed in a timely and appropriate manner.

· At all times ensure the highest level of care are given to the patients according to regulations, SOPs and best practices.

· Work closely with other managers to ensure that all MOH service requirements on financial and quality aspects are strictly adhered to through rigorous and constant internal checks.

· Ensuring that the logistics and operational capability of the centre runs smoothly.

· Responsible for staff rostering and management.

· Participate& represent on behalf of the company’s services with confidence.

· Respond to emergencies, conduct investigations on incidents and preventive actions.

· Represent the Centre Manager in his/her absence.

· Communicate clearly and appropriately with clients & business partners, always speaking with the understanding of tone and choice of words.

Requirements:

· Diploma or Degree in Business Management or any other fields are welcome to apply.

· Applicants with operational backgrounds in other industries such as hospitality arewelcome to apply.

· 5-days workweek. Rotational weekends (Sat & Sun) required.

· Preferably minimum 3 years in operational management role.

· Experience working with MOH or other relevant stakeholders in the healthcare industry would be good to have.

· Experience working with elderly in the community would be good to have.

· Hands-on and enjoys community setting.

· Able to work independently with little supervision.

· Highly proficient in Microsoft Office and comfortable with IT.

· Able to communicate effectively with the elderly.

Benefits:

· Attractive base salary and incentives for driving results.

· Great opportunity for career development in a growing market and organization.

· Industry-specific training and coaching by a highly experienced team.

· Highly flexible environment to brainstorm and implement ideas.

· 15 days annual leave.