Assistant Event Services Manager

ASSISTANT EVENT SERVICES MANAGER

Position Title\: Assistant Event Services (Banquet) Manager

Reports to\: Event Services (Banquet) Manager General

At Grand Hyatt Baha Mar, we are dedicated to delivering exceptional experiences and creating meaningful moments for our guests, colleagues, and communities. As an Assistant Event Services (Banquet) Manager, you will play a key role in bringing our purpose of caring for people so they can be their best to life through the flawless execution of meetings, conferences, social events, and memorable celebrations.

This leadership position supports the Banquet Department and partners closely with Convention Services, Event Set-Up, Culinary, Stewarding, and Beverage teams to ensure every event exceeds expectations. The Assistant Event Services Manager is responsible for leading and inspiring banquet colleagues, including captains, food servers, and support staff, while ensuring the highest standards of service, presentation, and operational excellence. Through strong communication, attention to detail, and a passion for hospitality, you will help create seamless event experiences that drive guest satisfaction and elevate Hyatt's world-class reputation.

The ideal candidate is an energetic and service-driven leader who thrives in a fast-paced environment, anticipates guest needs, and is committed to developing high-performing teams. This role requires exceptional organizational skills, creativity, and the ability to coordinate multiple events while maintaining Hyatt standards and fostering a culture of collaboration, engagement, and continuous improvement.

Responsibilities\:

• Supports and Manages the Banquet Department while working closely with other hotel departments. Leadership responsibilities may also include assisting Convention Services Set Up and Banquet Beverage

• Supervise, Empower, Lead, Coach and Motivate the Banquet team including captains, food servers, and lead house attendants towards achieving exceptional guest service results and complete associate engagement

• Ability to assist the hotel in reaching top box service scores on our Meeting Planner surveys. Ensure thorough communication and understanding with guests and other departments by reviewing Banquet Event Orders. Responsible for the appropriate and timely set up of all functions and meetings while maintaining standards of food, beverage and meeting specifications

• Responsible for proactively reviewing staffing and equipment needs

• Responsible for ensuring coordination and execution of all events with Culinary, Stewarding, Catering/CS, CS Floor and Beverage

• Responsible for maintaining a high energy, positive, professional appearance

• Responsible for developing innovative and creative décor for Banquet function space

• Responsible for short and long term banquet functions in the front and back of the house

• Creates an environment establishing highest standards of quality service and ensures implementation through effective hiring, training development, promotion and continuous reinforcement

• Administrative tasks may include the facilitation of payroll, reports, forecasts, point of sale procedures, inventory and budget for food and beverage functions

• Performing daily walk-throughs in banquet department and all function space and storerooms to ensure full compliance with Department of Health regulations and Hyatt Corporate standards  Ability to develop ideas for special events and holiday functions

• Complete any other duties assigned by management.

Qualifications\:

• Full Time Management Position that requires full flexibility, including the ability to work weekends and holidays, a varied schedule as well as some days with longer hours than usual

• A true desire to understand and anticipate the needs of others in a fast paced environment

• Refined verbal and written communication skills

• Must be proficient in general computer knowledge

• Candidates should be extremely creative, innovative, detail oriented and organized

• Hotel experience and a thorough understanding of all levels of banquet service

• Previous experience as an Assistant Event Services Manager preferred

• Must possess the following strengths\: high energy, entrepreneurial spirit, motivational leader, effective communicator, strong developer and trainer and effective in providing exceptional customer service

Physical Aspects of the Position\:

• Requires walking and standing for a majority of the shift

• Occasional kneeling, pushing, pulling, lifting and carrying

• Occasional working in lifting and moving of equipment- tables, chairs, bars, items for clients etc.

• Requires ability to be inside and outside for entire shift depending on event location