Assistant Front Office Manager

The Marina del Rey Hotel is looking for an Assistant Front Office Manager to join the team! This team member is responsible for the smooth and efficient day-to-day front desk operations of the hotel.

Essential Functions and Responsibilities of the job include but are not limited to:
• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
• Communicate effectively with guests and fellow team members.
• Proficient at all Guest Service systems and processes.
• Supervise, train, coach and mentor Guest Service Team on systems, processes, procedures and guest interaction.
• Oversee and ensure accountability in all aspects of Guest Service Team’s performance. Responsible for all front office activity during scheduled shifts and as necessary.
• Monitor and adjust room availability status. Monitor and complete filing of registration cards, reservations, correspondence and no-shows and signatures on file.
• Complete the following individual duties:
1. Daily Cash Report (DCR)
2. No-Shows
3. Billing disputes
4. Accounts receivable
5. Banking
6. Bad checks, credit card debts
7. Open, stamp, sort, distribute mail
8. Accounts payable preparation
9. Security reports
10. Check and audit banks
• Check travel agent commissions, franchise frequent stay program activity and central reservations.
• Check Maid’s List and ensure room availability status is accurate.
• Review and verify that timecards are accurate.
• Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
• Contribute to and maintain established information and communication sources such as department and front desk logbooks in order to enhance department communications and operations.
• Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
• Perform other duties as assigned, requested or deemed necessary by management.

Supervisory Responsibility: Responsible for supervision of Guest Service Team. Has overall responsibility of room operations in the absence of the Front Office Manager.

Health Benefits, Travel Perks & More
Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position. We also encourage quarterly team building and giving back to the communities in which we work through regular volunteering, and select charity promotions throughout the year.

Salary Range: $70,304-$74,000 annually