Assistant General Manager

The TownePlace Suites Fort Mill Hotel is looking for an Assistant General Manager to join our team!

Requirements:

· Maintain standards of quality guest service.

· Achieve budgeted revenues and expenses and maximize profitability related to the guest services department paper.

· Develop short- and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel.

· Facilitate department meetings to ensure 100% communication throughout all hotel departments

· Increase level of guest satisfaction that exceeds brand requirements and company average by delivery of an exceptional product through employee development.

· Directly responsible for entire hotel operations including overall guest satisfaction, breakfast, front desk, housekeeping and engineering.

· Establish and maintain cost control systems for monthly ordering in relation to the checkbook.

· Review the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.

· Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.

· Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.

· Ability to accurately use various office and accounting software for maintaining the Human Resources functions at the property level.

· Recruit, interview, reference, and hire candidates for open positions.

· Analyze, coordinate, and design training classes for associates regarding safety, other legal compliance matters, and guest service.

· Interpret and enforce company policies and employment laws. Support management in enforcing policies and laws, including appropriate discipline.

· Responsibility for all personnel administrative paperwork and documentation.

· Other duties as assigned