Assistant Manager/ Manager, Facilities (2-years contract/ Perm)
The candidate will be responsible for overseeing Paragon’s day-to-day facilities and soft services operations, ensuring that service standards are maintained, contractors are effectively managed, incidents are promptly addressed, and mall operations remain reliable and well-supported.
Job Responsibilities:
Oversee daily facilities operations
Ensure the mall and facilities are clean, safe, secure and well-maintained.
Monitor housekeeping, pest control, waste management, security, car park and landscaping.
Manage service providers and contractors
Supervise term contractors and ensure service levels are met.
Review contractor performance, attendance, manpower deployment and service quality.
Follow up on lapses and ensure timely rectification.
Handle procurement and vendor sourcing
Prepare scopes of work, request quotations or proposals, and assist with evaluation of vendors.
Ensure services are procured competitively and in line with company requirements.
Conduct inspections and follow-up actions
Carry out regular walkabouts and inspections of common areas, back-of-house areas, toilets, car park and service corridors.
Record defects, service lapses or safety concerns, and coordinate rectification works.
Support incident and emergency management
Respond to operational incidents such as leaks, cleanliness issues, security matters, car park issues or tenant/public feedback.
Assist in investigations and recommend preventive measures.
Support emergency preparedness, drills and mall events where required.
Coordinate with internal and external stakeholders
Work closely with operations, leasing, marketing, security, contractors, and tenants.
Provide timely updates and escalate issues where needed.
Maintain documentation and reporting
Keep proper records of inspections, incidents, contractor performance, quotations, service reports and follow-up actions.
Prepare simple reports or updates for management review.
Requirements:
Diploma or degree in Facilities Management, Building Services, Mechanical/Electrical Engineering, Estate Management or a related discipline.
Registered Environmental Control Officer (Specific Premises) [ECO(SP)] is an added advantage.
2–4 years of relevant experience in facilities management
Prior experience in a retail mall, commercial building, mixed-use development or high-traffic public environment would be preferred.
Able to investigate incidents, identify root causes and propose practical preventive actions.
Proven experience in vendor management
Strong organization skills with attention to detail and ability to meet deadlines
Excellent verbal and written communication skills
Good analytical, interpersonal and communication skills, with the ability to coordinate across multiple stakeholders
Organised, detail-oriented, responsible and able to work under pressure and in a fast-paced environment