Assistant Manager - Operations - Telecoms-South Africa

To lead, inspire and engage a team of Customer Service Advisors in delivering industry leading customer service through business KPI’s to increase the profitability of the business, remaining committed to treating customers fairly. This role includes administrative duties and you will have to ensure that your work is always up to date.

Job-Related Knowledge, Competencies & Skills Required
Essential
• Customer Care
• Numeracy
• Products
• Telephone Etiquette

Other Specific Requirements
• Products and Services Regulations
• Systems
• Policies and Procedures

Behavioral Traits Required (These are behaviors that differentiate the “Good” from the “Great” at WNS)
• Transform
ü Strategic thinking and leading through change
• Insight
ü Innovation, Analytical Thinking, Business Acumen & Industry Awareness
• Core
ü Client Orientation, Delivery Orientation & Planning and Organizing
• Engage
ü Teamwork, good Interpersonal Relationships, Proactive, Willingness to learn, Positive attitude, able to follow instructions.

Essential
• A Matric/Grade 12 Certificate

Preferred
• A relevant tertiary qualification

Experience Required
Essential
• 1 year experience as a call center team leader

Monday - Friday - 8:30 - 20:00(9 hour Shift)