Assistant Manager Outlet - The Hoxton Bengaluru City

What you’ll do…

• Take responsibility for the day-to-day operation of the outlet in the absence of the Outlet Manager, ensuring seamless service and operational excellence.
• Recruit, onboard, train, coach, and develop team members to support their growth and performance.
• Lead by example and embody The Hoxton culture and values, inspiring and motivating the team.
• Prepare and review team schedules based on business needs and operational requirements.
• Conduct engaging daily pre-service and post-service briefings to keep the team informed, motivated, and aligned.
• Deliver exceptional guest experiences by ensuring high levels of guest satisfaction and professionally resolving guest concerns and complaints.
• Ensure the team has a thorough understanding of the food and beverage offerings, promotions, and service standards.
• Maintain consistently high service standards and oversee the overall guest dining experience.
• Work closely with the Sales team to coordinate events, meetings, and group dining experiences.
• Organize and supervise outlet set-up according to business forecasts and operational requirements.
• Coordinate and participate in food and beverage inventory management, ensuring accurate stock control.
• Optimize staffing and operational resources to ensure smooth and efficient service.
• Drive revenue growth by coaching the team on upselling and suggestive selling techniques.
• Proactively recommend and support the implementation of promotional and commercial initiatives.
• Ensure the restaurant is maintained to the highest standards of cleanliness, hygiene, and HACCP compliance.
• Ensure all team members maintain professional grooming and hygiene standards.
• Monitor the condition of restaurant equipment, furniture, and operating supplies.
• Coordinate maintenance requests and ensure equipment remains in excellent working condition.

What we’re looking for…

• Individuals. You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other, and has fun along the way.
• You have a proven track record of successfully leading large teams across restaurants, kitchens, and bars. You are a natural leader who builds trust and takes people on the journey with you.
• Previous experience as an Assistant Manager Outlet or in a similar supervisory Food & Beverage role, with a strong understanding of restaurant operations.
• You have a keen eye for detail, even under pressure. You can juggle multiple priorities simultaneously without ever losing sight of the bigger picture.