Assistant Residence Manager

Position summary

Promote staff engagement and teamwork to provide optimum service so that guest needs are met in the rooms and food & beverage operations.

Within food and beverage operations:

• Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.
• Inspect storage areas for organization, use of FIFO, and cleanliness.
• Complete scheduled inventories and stock and requisition necessary supplies.
• Monitor dining rooms for seating availability, service, safety, and well-being of guests.
• Complete work orders for maintenance repairs.

Within guest services and rooms operations:

• Inspect public areas, restrooms, fitness center, pool area, offices, and service areas after being cleaned by housekeeper to ensure quality standards are met.
• Arrange turndown for VIPs and any package inclusive rates, etc.
• Communicate additions or changes to the assignment sheets to staff (e.g., housekeeping) as they arise throughout the shift.
• Monitor the notations in MARSHA and clear all exceptions.
• Keep records of Marriott Rewards enrollments and front office incentive programs.
• Review and maintain all market rate codes.
• Complete designated cashier and closing reports in the computer system.
• Review shift logs and daily memo books and document pertinent information in logbooks.
• Process guest check-ins and promote room up-sales.
• Ensure rates match market codes and that any exceptions are documented.
• Ensure checks that come from outlets (e.g., health club, retail shop) are scanned and charged to room.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.

Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine