Associate Manager - Business Operations

Strengthen and scale Liminal Custody’s operational engine across risk, compliance, customer operations, process governance, custody operations, and cross-functional program execution. The role works with Product, Engineering, Customer Success, Compliance, Finance, Leadership, and Taiwan teams to improve workflows, maintain controls, and deliver reliable service.

Responsibilities

• Own and optimize end-to-end operational workflows across departments.
• Design, document, and maintain SOPs, playbooks, runbooks, and approval frameworks.
• Lead company-wide operational projects, compliance initiatives, customer migrations, audits, and OKR tracking.
• Coordinate cross-functional stakeholders and track project progress, risks, and dependencies.
• Maintain operational dashboards, performance metrics, and MIS reports for leadership.
• Support custody signing, reconciliation, proof of reserves, key management, and operational resilience.
• Streamline KYB onboarding and collaborate with compliance and internal audit teams.
• Lead adoption of task management, CRM, ITSM, and work-orchestration tools.
• Identify automation opportunities across finance, operations, and customer workflows.
• Support company events, employee initiatives, administrative records, and communication between Taiwan and regional teams.

Requirements

• 2-4 years of experience in Operations, Program Management, Consulting, or similar cross-functional roles.
• Strong analytical, process design, and problem-solving skills.
• Experience in fast-paced technology, fintech, SaaS, or regulated environments is preferred.
• Excellent communication and stakeholder management skills.
• Hands-on experience with ClickUp, Notion, JIRA, HubSpot, Salesforce, or operational dashboards.
• Ability to manage ambiguity and structure complex problems.
• Demonstrated ownership and ability to execute end-to-end.
• Prior CEO office experience is a strong plus.