Associate Service Manager - WBG HO / IPO / CIP - Customer Service

Position : Sigma Account Service -

Location : Mumbai BKC

Handling Account Opening, Account maintenance, Term deposit requests,

CMS setup documentation (new clients/modification for existing clients),

Escrow accounts creation, handling CMS client queries etc., through client interaction

Ensuring delivery of quality service to clients

Ensuring customer requests/queries are attended to and resolved within TAT

Coordination with stakeholders like RPC, CMS Setup, CMS Ops, PSM, RM,

LCC, BSG, IT etc. to speed up customer requests and resolve issues

Additional Skill Set Required: Should have knowledge about Nodal Account/ Escrow Account

Ability to work under pressure in a dynamic environment

Should have eye for detail &; be meticulous

Strong communication (Oral and Written) &; Networking Skills